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Does A-1 Limousine have a Fuel Surcharge?
Where do I meet my chauffeur at the Airport?
Do I have to call you if my flight is late?
Why was I charged Waiting Time?
Do you have online reservations?
How can I get a copy of my receipt?
Does A-1 Limousine have a Fuel Surcharge?
In order to avoid changing prices frequently A-1 Limousine has instituted a Fuel Surcharge to allow for the changing prices. Currently we are adjusting our Fuel Surcharge on a periodic basis according to the average price paid for fuel usually monthly. Sometimes we adjust more or less frequently when it is warranted.
Where do I meet my chauffeur at the Airport? Chauffeurs will have a sign with your last name on it and meet you:
For Domestic arrivals your chauffeur will meet you at the Baggage Claim Level or designated Meeting Area if the airport has one.
For International Flights your chauffeur will meet you at the Customs Exit or designated Meeting Area if the airport has one.
Curbside pickup is usually NOT permitted by the airports for security reasons.
If you arrive and do not see your chauffeur please call 1-800-367-0070 to contact our Dispatch Office 24 hours a day. This will avoid a charge for a No-Show please note where you are when you call (i.e. Baggage Carousel 2) this will help direct your chauffeur.
Do I have to call you if my flight is late? No reason to call if you are on the same flight, our dispatch office monitors arrivals. However, you must call if your flight gets canceled to give our dispatcher the new flight or if you miss your flight.
Why was I charged Waiting Time?
Waiting time is charged after a grace period which varies based on trip type and pickup point. Please see 'Wait Time' section on the 'Policies' page.
Do you have online reservations? Yes we do, please click on the 'Reservations' link to register. Please Note - online registrations are only available for credit card customers. Account customers must contact their salesman to setup for online reservations.
Do you offer any discounts? Yes we do. We offer a variety of discounts from newspaper coupons, local discounts, AAA Discounts and Corporate Discounts. Most must be provided when the reservation is made and/or they must be associated with an account and paid promptly to qualify. Please check with your salesman or association for Discount/Coupon Codes.
How can I get a copy of my receipt? You can get a receipt automatically by signing up with a valid email address. You can also call our accounting department to email/fax/mail you a copy of your receipt.